小編的立場:
小編先把醜話說在前面,剛剛到Cari.com的報道,稱老闆已經道歉,可是,顧客不接受!這個,小編是站在Karen的一邊,你身為老闆,發生這樣的事情,老闆道歉是應該的!顧客接不接受是另外一回事!就比如,我打你一把掌,然後很有誠意的向你道歉,你接受嗎?
再說,你那個菜單就已經嚴重的誤導消費者啦!圖片是一個碗,卻是收RM1.20,難道不會寫RM1.20/pcs(RM1.20/顆)嗎?雖然說,這樣的做生意手段不是什麼罪,可是已經是嚴重誤導消費者啦!巡迴在法律的灰色地帶。
原文:網友Karen投訴Penang一間餐廳。
COMPLAIN!! Me and my kids went to eat at Tomyummy Noodles, All Season Place. My kids wanted to order clear soup with button mushrooms, fish balls, meat balls, sausages and etc. I looked at their menu and asked the waitress, RM1.20 is for a bowl of mushroom as illustrated in the menu is it? She answered me no… no… no…. RM1.20 is for 1 button mushroom only. So I ordered 3 button mushrooms at RM 3.60 - equivalent to 1 can of button mushroom (10 pcs) in Giant Hypermarket. When the food arrives, I wanted to distribute the food into 3 bowls for my 3 kids. And then I noticed that there was only 4 halves of button mushrooms, meaning that they only gave me 2 mushrooms. I went to ask the waitress how many mushroom did she ordered for me. She said 3. I told her I only found 2 inside the soup. Then she went to the cook and they came and tell me that THE 2 HALVES OF SMALLER MUSHROOM IS COUNTED AS 1 MUSHROOM. AND ANOTHER 2 HALVES THAT IS BIGGER IS COUNTED AS 2 MUSHROOMS BECAUSE OF ITS BIGGER SIZE. They charged me for 3 mushrooms when they actually only gave me 2!! Ridiculous!!##??#!!!
翻譯:(大概翻譯)
Karen帶她的孩子們去到TomYummy Noodles吃,點菜的時候,發現菜單上有蘑菇(圖片顯示是一碗,RM1.20),Karen就問服務員那個蘑菇是一碗RM1.20嗎?服務員告訴Karen說,是一顆RM1.20. 所以呢,Karen就點了3顆RM1.20的蘑菇(共計RM3.60,可以在Giant買到一罐10顆蘑菇的價錢)。
當食物上桌時,Karen就分配食物給她拿3個小孩,卻發現只有4片半顆的蘑菇(換言之,就是只有兩顆蘑菇,可是明明就是點3顆蘑菇呀)。所以,Karen就問服務員到底是怎麼一回事。服務員就問當天的主廚,主廚的解釋竟然是!那顆比較大顆的蘑菇是算兩顆,另外一顆就是一顆,所以共3顆!就因為其中一顆比較大顆所以就算是兩顆了嗎?太荒謬了!
老闆立場:(據Cari記者的報道)
佳禮記者就此事聯絡上「東炎不敗」餐廳的老闆楊松致,他向記者確認餐單上的價格並沒有錯誤,服務員所說的一朵蘑菇RM1.20也屬實。
他解釋,自己所買的蘑菇罐頭品質較好,罐頭裡面大約8-10顆,RM5一罐。換言之,平均一朵蘑菇是60sen。
楊先生一再強調,服務員當時已向該名投訴的顧客道歉,還提議贈送一朵蘑菇,但遭顧客拒絕。
除了現場道歉,楊先生也曾親自致電Karen向她道歉,並要求撤下面子書的帖文。不過堅持自己不會刪帖,也不接受任何道歉。
楊先生表示,店內的主管剛開工兩個月,還處於實習階段。因此,他為員工沒有當下向顧客解釋清楚感到抱歉。然而,他很有信心,所聘請的服務員態度都非常好,因為許多常客都稱讚不已。【佳禮記者 陳韻如 報道】
https://www.facebook.com/karen.cheah.904/posts/10207844033431677
不如看看網友們怎麼說!
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