我是一名就讀UPM的學生, 今天想分享一則發生在校內「壞了」的MILO事件。
二零一六年三月二十零日，我的朋友在Sanggar Bahasa FBMK, UPM的自動售貨機買了2罐MILO飲料。當他們打開了罐頭竟然發現MILO管裡面充滿不明物體。根據我們的推測，相信該MILO飲料應該出了些嚴重的問題。
為了學生們的健康與安全問題，我們有絕對的理由需要了解當中的問題。因此，我開始聯絡MILO公司的熱線，但因著周末的緣故沒人接聽。於是我便到沙登警察局去報告我所遇到的一切事情。然而，「他們」（警察叔叔）竟然也叫我聯絡Putrajaya的國家消費者組織，不過幸虧還有一位比較和藹可親的警察叔叔為我們處理報告。
於是，我便再次聯絡消費者學會但「他們」又說飲食部門不是他們管理的，如果我要繼續查明真相必須要「自己」去聯絡國家衛生局。然後，我便聯絡國家衛生局，但「他們」告訴我說投訴部門在周末是休息的，如果要處理問題就回到該校的衛生部門（Pusat Kesihatan University Putra Malaysia）處理問題, 這是因為該校衛生局才有這個「權利」管理該校的飲食問題。
今天早上，我便聯絡Nestle公司報告這一切所發生的問題。「他們」說處理這個問題的方法非常簡單，他們會賠償RM4.40 (2罐MILO的價錢) 給該學生就可以了。知道如今我們也等著「他們」的回應。
其實，我們最擔心的是若下一位學生繼續使該自動售貨機購買「壞」了的飲料會發生什麼事？輕者可能會寫肚子，飲食中毒，重者也可能會發生人命！於是我再繼續到學生事務處理部門報告這一切的發生，建議他們可以投訴「該公司」並處理和拿下所有「有問題」的飲料。有一位官員名叫En. Khamarulnizam幫助我聯絡所有的有關部門處理這件事情。
我相信該校的Faculty也必須有責任了解並處理這個問題，於是為了學生的健康與安全問題，我等了30分鐘只為了要和該「負責人」談2分鐘關於這個問題。我再次慎重的建議他們必須停止該飲料自動售貨機的運作並重新檢查當中所有飲料的安全性，但「他」竟然這樣回答我：」我們無法停止該飲料自動售貨機的運作，我們只能在上面貼上一張提示「。
直到先在，我仍然不懂」誰「才有這個權利停止該飲料自動售貨機的運作，自己卻像一隻猴子一般讓」他們「拋來拋去到最後卻什麼問題都沒有處理到 ！
I am a student who currently studying in UPM and would like to share this information about a stale (basi) Milo product.
20 March 2016, my friends bought 2 cans of Milo Original from a vending machine which placed in Muzium Fakulti Bahasa, UPM. When they opened up the cans, there are super-duper much of unknown things but as our understanding that’s must be something wrong.
Since we have our right to know further and I try to call customer service hotline on the Milo Can but nobody pick up and operate on weekend. After this, I decided to go Police Station Serdang to report what I saw and met. Even they suggest me to call National Consumer Organization in Putrajaya but one of the Friendly officer still spend his time to help us do the record as their honesty.
I called Persatuan Pengguna and they told me foods and beverages not under control by them but Persatuan Pengguna suggested me to call Kementerian Kesihatan Malaysia to do the complain about this matter. As they expected I call Kementerian Kesihatan Malaysia and still in weekend the Complain Department not in operation, they suggest me to go Pusat Kesihatan Universiti Putra Malaysia to have further information because the license of Foods and beverages is in charged by them.
Pusat Kesihatan Universiti Putra Malaysia has only operated their emergency department and I also refer to doctor who is in duty. As usual they also have no idea who is approve these vending machines and they only can confirm the products are something wrong.
Today morning, after I contact Nestle Company to update anything we can do and anything they can do. Thus, the best way to settle this case is cash replacement. Which means, we bought 2 cans RM 4.40 they will do the cash replacement to my friends, I asked the customer service officer. At the end, we are still waiting their response and reply.
Most importantly we worry about the next consumer who still buy the product at the machine there will also get the same 「BASI」 Milo and the worst condition might be food poisoning. So, I decided go Bahagian Hal Ehwal Pelajar to do the complaint and suggest them to take down the vending machine. I met a officer named En. Khamarulnizam who help me and call to all the related departments and organizations about these vending machines.
Lastly, I know faculty has its right to take down or check the safety of vending machines in its own faculty. I met the officer there and wait for 30 minutes just for talking 2 minutes about this case which I think could harm the health and safety of the students. I suggested to stop that vending machine and check the stocks inside but I get the respond that, 「 We have no right to stop the vending machine and only can put the memo there 」
And now also I don』t even know who has the right to stop these vending machines, I also became a monkey to let others throw here and there and don』t even solve anything at the end.
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