我買的是新車 不是維修的新車！！

HONDA JAPAN：

希望你能看到我想發給你的信息。（因為本人找不到日本本田的Email）

To

Honda Car Complaint Department

Japan.

Re: Damaged But Repaird New Car Delivered To Customer

Dear Sir/Madam,

Refer to the above, I would like to make a serious complaint about the new car delivered to me, without my knowledge, is a damaged but repaired car. The details of the car is as below.

Model : Honda Jazz V (GK589FE)

Colour : Taffeta White

Chassis No : PMHGK5890FD505351

Engine No : L15Z25905330

Dealer : Angkasa Motor Sdn Bhd, Kuala Lumpur, Malaysia.

The car was delivered to me on 15/03/27. The car seem to be in good condition. On 15/04/08, I sent my car to a shop for windows tinted, and I was told by the technician that the new car has been damaged and repaired before it was delivered to me. On a close look, I could notice that the tone of the colour is different between the damaged but repaired part and the body. Kindly refer to the attached photos.

I have made complaint to the dealer on 15/04/09, and subsequently I was asked to complaint to Honda Malaysia, which I did so on 15/04/10. Honda Malaysia responded on 15/04/17 and offer to repair the damage, which I am not satisfied with the offer.

I was quite concern as the damaged but repaired part is where the air bag placed. Will the air bag function properly in case of an accident? Is my safety during an accident be protected? The damaged part is also the front pillar of the car, will the damaged but repaired pillar be able to support the car roof top?

I have questioned the Honda Malaysia,

1) Why an inferior car can be delivered to a customer?

2) Why Honda Malaysia covered up the damage?

3) Is this the normal practice of a renowned brand like Honda to do so, by sweeping the problem underneath the carpet, hoping that the customer does not aware of the problem?

4) Is Customer’s satisfaction not a main concern to Honda Malaysia?

5) Is Quality not a main concern to Honda Malaysia?

Honda Malaysia could not answer all these questions. I am very disappointed with the offer of Malaysia Honda, just simply repaired the damaged car. I am buying a NEW car, not a DAMAGED but REPAIRED NEW car.

I am complaining to Honda Japan hopefully Honda Japan will look into this matter seriously, and put customer’s concern, satisfaction, safety in the first place.

Your attention to this matter is highly appreciated.

Thank you.

翻譯：

回覆：損壞但Repaird新車交付給客戶

尊敬的先生/女士，

參照上面，我想提出關於新車交付給我一個嚴重的投訴，我不知情，是一個破壞，但修好車。該車的細節如下。

型號：本田爵士V（GK589FE）

顏色：白色塔夫綢

底盤號：PMHGK5890FD505351

發動機號：L15Z25905330

經銷商：Angkasa汽車私人有限公司，馬來西亞吉隆坡。

汽車被交付給我的15/03/27。這款車似乎是在良好的狀態。在15/04/08，我派我的車為Windows有色店，並有人告訴我，新車已經損壞並修 復，然後才交給我的技師。在仔細看，我可以看到的顏色的基調是損壞的，但維修的部件和車身之間的不同。請參閱隨附的照片。

我已經投訴到經銷商的15/04/09，隨後我被要求投訴本田馬來西亞，我這樣做是在15/04/10。本田馬來西亞的回應和15/04/17提供修復的傷害，對此我不滿意的報價。

我很關注，因為損壞的修復，但部分是那裡的空氣，置於袋中。請問氣囊正常工作的情況下發生事故？發生事故時我的安全得到保護？損壞的部分，也是汽車的前支柱，將損壞的修復，但柱子能夠支持汽車屋頂？

我曾問過本田馬來西亞，

1）為什麼劣等車可以交付給客戶？

2）為什麼本田馬來西亞掩蓋了傷害？

3）這是一個知名品牌像本田的通常做法，以做到這一點，通過清掃問題，地毯底下，希望客戶沒有意識到這個問題的？

4）客戶的滿意度不是主要關注本田馬來西亞？

5）質量不是主要關注本田馬來西亞？

本田馬來西亞不能回答所有這些問題。我很失望，馬來西亞本田的報價，只是簡單地修復受損的汽車。我買了一輛新車，而不是破壞，但REPAIRED新車。

我抱怨本田日本本田希望日本將研究此事十分重視，把客戶的關注，滿意度，安全性擺在首位。

您對此事的關注是高度讚賞。

謝謝。

文章來源: https://www.twgreatdaily.com/cat93/node588600

轉載請註明來源：今天頭條