獅城人訂旅巴上雲頂, 旅社竟派來 "麵包車" !
（新加坡4日訊）女郎申訴，訂旅遊巴上雲頂，凌晨苦等近一小時，旅行社卻派來「麵包車」，驚險登頂。
旅行社負責表示，網上訂票系統出問題，導致超額訂票。
新加坡《新明日報》報道，女網民Jolene Ong在面子書上申訴，她過去周末到雲頂遊玩，準備搭車出發時，原本行程從晚上8時至凌晨12時，豈料巴士一直延誤，遲遲沒有出現。
最終，旅行社派來一輛27人座位的巴士，但現場旅客卻多達40人。有旅客嘗試撥電給旅社老闆，但對方不接聽，直至旅客威脅報警，苦等近一個小時，直到凌晨1時許，女老闆才現身。
Jolene Ong表示，旅巴坐不成，旅行社拒絕退款，竟另外安排了一輛「麵包車」將他們送往雲頂。
「上雲頂途中，麵包車數度停在路邊，乘客的生命都受到威脅。公司只顧賺錢，卻不顧乘客死活，千萬不要再光顧。」
對此，《新明日報》聯繫上旅行社負責人鍾女士，對方坦承當晚訂票系統出錯，才導致旅客人數超出公司的估算。
訂票系統出錯 !
適逢出遊旺季，網上訂票系統來不及更新，導致超額訂票。
負責人鍾女士表示，訂票系統出錯，旅客人數超出公司估算，因此造成問題。
「我們在兩個訂票網站上均接受預訂，其中一個訂滿後，我們卻沒在另一個網站停止售票，導致到場旅客比預計的27人多出了10人。」
鍾女士表示，由於適逢出遊旺季，公司無法另外安排第二輛旅遊巴士，因此用麵包車載客。
「由於引擎過熱，司機為了安全起見，才數次停車。」
旅社經驗不足
同業表示，旅社須有應急方案，避免讓旅客受影響。
記者向業內人士查詢，多數人認為這或是經營經驗不足才導致的問題。
「倘若預訂出錯，就要有周全方案應急，一般並不會安排麵包車送旅客上雲頂，因為單是舒適程度，麵包車就不如旅遊巴士。」
女網民Jolene Ong在面子書申訴內容：
Uniquely SG
昨天上午 11:14 ·
DO NOT BOOK PACIFIC EXPRESS & TOUR COACHES TO MALAYSIA
Dear A.S.S,
Do not ever book Pacific Express & Tour coaches to malaysia!
This company book 40 over people for trip to KL and Genting and the coach timing were from 8pm till 12am, hourly. The lady boss keep delaying the coach timing and we dunno the exact timing coach will arrive.
During the delay the lady boss was not even in the shop, she just went home to slp and left 40 over people keep waiting without knowing what time the coach will come.
At 12.30am, one 27 seater coach turn up to send 40 over people to both KL and genting! The bus driver also told us the bus is not suitable to go genting cos it's dangerous. Lady boss refuse to pick up calls. Only after threats of calling police, she turned up at 1.25am. She refuses to refund tickets.
She booked a van that is also not suitable to go genting. Going up the slope of genting, it keep stopping by roadside, risking our lives!
Such unethical company, only want to earn our money and dun care abt our lives and safety. She can still slp while sending people to hell!
Jolene Ong,
A.S.S Contributor
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Tags:
Pacific Express & Tour
coach
malaysia
KL
genting
DO NOT BOOK PACIFIC EXPRESS & TOUR COACHES TO MALAYSIA
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