到底MAXIS會不會從此進入歷史呢？
63SHARES 68000
到底為什麼MAXIS會搞得今天這個地步！？來看看這名 MAXIS 的10年用戶怎麼說！
明訊電訊有限公司（Maxis Berhad）堪稱是大馬最大的電訊公司之一，而其競爭對手分別有Digi，Celcom 和 U Mobile。最近，大馬各大電訊公司競爭力越來越強，一個比一個還要狠！雖說MAXIS公司在大馬擁有超過百萬名的客戶，但最近他們公司可能面臨著一大批客戶離開的問題。原因是因為MAXIS公司對不同的客戶都給予不同的配套與待遇！這不公平的醜聞已經被相關客戶公布於社交網絡上，成為家戶喻曉的事情！
一名網友 Jackson5759 在 上載了一段長文到 Lowyat Forum，文中說明他如何遭受MAXIS電訊公司的不公平對待！讓所有MAXIS客戶讀了都會火冒三尺，甚至還會坦言將將不再使用MAXIS。
據悉，這名網友 Jackson 是來自沙巴， 本是MAXIS電訊公司的10年忠實用戶，而他名字旗下的另外5個電話號碼都是向MAXIS申請的。但身為一個忠實用戶的他為何會感到如此憤怒呢？那是因為他遭受到了MAXIS電訊公司極度不平等的待遇!
其中原因如以下：
1. 他曾從MAXIS聽說現在MAXIS有給予東馬用戶月費折扣馬幣RM30，而他的朋友也是東馬用戶但卻聽到說是額外網絡DATA 2GB。讓他感到極度疑惑和混亂！
2. 他的朋友決定換去CELCOM電訊公司，因為CELCOM給予他的配套是（10GB 網絡DATA + 無限通話及發簡訊），但月費仍未註明。豈料，當MAXIS知道他的朋友將要換去CELCOM時，便給了他朋友一個他本身毫無見過的配套！而MAXIS電訊公司的目的就只想挽留用戶！
MAXIS給我朋友的第一個優惠 -（免費SAMSUNG NOTE 5 + 月費RM128 + 5GB DATA + 無限通話及短訊 +2年合約）*朋友拒絕了*
MAXIS給我朋友的第二個優惠 -（月費RM88 + 8GB DATA + 無限通話及短訊 + 無合約）*朋友仍拒絕了*
MAXIS給我朋友的第三個優惠 -（月費RM68 + 5GB DATA + 無限通話及短訊 + 無合約）*朋友開始考慮了*
1 小時候 MAXIS 公司的員工撥電給他的朋友，並想勸他簽購第3個配套，但無奈我朋友仍然想轉去CELCOM。隨後，MAXIS 給予了我朋友第4個配套！
MAXIS給我朋友的第四個優惠 -（月費RM68 + 7GB DATA + 無限通話及短訊 + 無合約）*朋友終於接受繼續使用MAXIS*
這事情發生後，立即惹怒了Jackson，他更撥電話去向MAXIS公司問個究竟。而MAXIS公司則回答說他那位朋友是被選出簽購這位配套的人，並非每位用戶都能擁有的。據長文所知，當時MAXIS公司的語氣可能還帶點不老實。
而Jackson現在所用者的配套便是（月費RM188 + 7GB DATA + 無限通話及短訊 + 無合約）。比較起來，他的朋友卻比他的更要為便宜RM120！
隨後Jackson在他的文章里補充說他仍有RM1200 的押金，但MAXIS竟告訴他若要拿回得先停約！因為現在全部用戶不需再給予押金！
在他停約沒多久後，MAXIS竟然打來給予他和他的朋友一模一樣的配套！當他繼續拒絕該優惠的時候，MAXIS員工開始語氣變了！而那個電話號碼是 03 – 2856 6000！
Jackson甚至說：「再見了MAXIS，CELCOM我來了！」
以下便是該文章的原文：
I』m from Sabah and now Maxis got special offer for all Sabah & Sarawak users and I don』t know what exactly is the offer because Maxis is telling me there is a RM30 discount on my plan and my friend told me that Maxis told her the offer is 2GB extra data for her.
I』m very pissed off about Maxis earlier my friend decided to change her Maxis postpaid line to the Celcom postpaid plan which come with 10gb Data + unlimited calls. So once Celcom started to port her line, Maxis directly call my friend to counter offer her with this plan below
Offer 1 : Free Samsung Note 5 + RM 128 monthly + 5GB Data + Unlimited Calls & Sms + 2 Years Contract (She rejected this offer)
Offer 2 : RM 88 monthly + 8GB Data + Unlimited Calls & Sms + No Contract (She rejected this offer)
Offer 3 : RM 68 monthly + 5GB Data + Unlimited Calls & Sms + No Contract (She say consider first please call back after 1 hour)
1 Hour passed…..
Maxis called back and she reject one more time on that offer with the reason she promised Celcom to sign with them.
Once again maxis offer her with this
Offer 4 : RM 68 monthly + 7GB Data + Unlimited Calls & SMS + No Contract (and finally she say yes and proceed with this plan)
I』m so damn pissed when I heard this. I』m loyal Maxis customer for almost 10 Years with 5 Numbers under my IC and paying much more than my friend I didn』t get such offer from Maxis and once I call them I questioned them about the plan that my friend received upon her termination and change to Celcom.
Maxis Customer Service buat bodoh there say they don』t know anything about that and they can do nothing and can』t give me the same offer. Maxis continue says that my friend is the selected customer group for this good plan. So I questioned again how do you guys do selection? If in terms of years staying with Maxis I』m more than her, if saying usage per month I also much more than my friend. So on what basis they select their customer that can entitled to such cheap plan? Is it base on customer group who wanted to terminate the service so they are selected and I need to perform termination on Maxis and change to Celcom only they can offer me? The CS keep saying no no no.. and continue say they can』t do and dont know what can they do.
This is my main line plan
RM 188 monthly + 7GB Data + Unlimited Calls & Sms + No Contract
VS
RM 68 monthly + 7GB Data + Unlimited Calls & SMS + No Contract (My friend plan)
This stupid Maxis is treating their loyal customer like 「Water Fish」 / Idiot and I decided to quit this stupid Telco and also posting this so anyone is still using Maxis out there can read on how Maxis treating us like 「Water Fish」
And there is special promotion for Sabah & Sarawak Maxis customer with RM30 discount on plan / 2GB extra data I don』t know which one is true but both are telling by Maxis Customer Service. So if West Malaysian you felt unfair you can try to call Maxis and ask is this some kind of not so 1 Malaysia? Why East Malaysian getting better offer than West Malaysian.
No wonder Maxis boss can always remain at Malaysia top 3 richest man because there is too much 「Water Fish」 like us give donation to him.
Bye Maxis for letting me know how stupid am I this 10 years and how expensive you are.
Updated 10/03/16
called maxis again about balance to pay and check bill before i port out properly and I found that
my account still have a deposit of MYR 1200 inside.. I totally forgot about this deposit that I paid
many years ago. So I asked Maxis now all your plans don』t require deposit anymore and why aren』t
you refunding the old deposit to us? Maxis CS say you can only get refund up on your termination
of service with Maxis. I was like WTF now all no deposit but you still holding my money and don』t want
to pay me back and say only terminate can refund deposit. FCK!
Update Again..
Just now went to settle my latest bill with Maxis so I can port out to Celcom and I heard the counter beside me porting in a digi customer and offering the RM68 plan with 5GB + Unlimited calls & sms. So I ask that counter CS what is with this RM68 plan then he say that this is the latest plan that Maxis going to launch tomorrow. Then I don』t give shit about what he saying and left after I did my payment.
here is my new Celcom Sim Card! I don』t give a shit if they really launch the RM68 plan tomorrow because they treated their customer like idiot and i don』t feel like staying with this Maxis anymore.
Update 11/03/16
Maxis 「Loyalty Department」 CS just called and offer me the RM68 + 5+2GB(Sabah Sarawak Offer) + Unlimited Calls & Sms.
Then I questioned them that why I call in and request this promotion and I confirmed I』m a Maxis One Club Member + 10 years with Maxis why I dont entitle to this plan. They keep saying this is for invitation only.
And only for loyalty member. So once I asked again not because i ported out to Celcom so you give me this call? He answered NO with full confident.
So now they called me and counter offer me after I ported out to Celcom. So fucking efficient. When I reject the offer, they start defaming Celcom giving numbers don』t know from where saying Celcom 4G Sucks.
Maxis is the best this and that.
After all the bullshits i got from them i insisted and say no. Then he sounds pretty pissed and ask WHY SIR WHY SIR.. I answered : Because I don』t feel like staying with Maxis anymore you guys played with your loyal
customers. Then he started everything all over again..
I stop him halfway and say Decision Made. Bye Maxis. Then baru he gave up..
the number i got is from 03 2856 6000 which I Believe is their so called Loyalty Department. LOL!
anyone who want to try their luck can try calling this number and see if they can give you the same offer!
Bye Maxis and Here I COME CELCOM!